In SharePoint 2013 environment I got an error PowerPoint while previewing the document. Error message states that “sorry PowerPoint web app ran into a problem opening this presentation to view this presentation please open it in Microsoft PowerPoint” as shown the image below.
I am seeing this only one Power Point documents only. Word apps and all the other office are working as expected. By double clicking on the document it is opening as expected.
I have verified ULS logs and IIS logs on trouble shooting this error. I didn’t any information on this error. Tried using fiddler to get any of the information. But no luck. Verified few posts and did following,
- Tried to rebuild the Office Web App servers
- By passed the host files targeting OWA server
- Changed service accounts
All of the options are not worked. Finally one of the post suggested to clear the cache in “d” folder on “C:\ProgramData\Microsoft\OfficeWebApps\Working\d” location in Office Web App server as shown the image below (drive is dependent. In my case it is C:\ If you didn’t find ProgramData, you have set folder option to show the hidden files.)
Go the folder location and remove all the files in the folder (back up all the files instead of deleting). Wow…. It worked like a charm. Almost 3 days I worked on this issue but resolution is this much simple.
Hope this helps..!!!